Privacy Policy for PinkSwanStudio (PTY) Ltd
Effective Date: 15 March 2026
1. Introduction
PinkSwanStudio (PTY) Ltd ("we", "our", "us") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and make purchases through our online store powered by WooCommerce and Yoco.
By using our website, you agree to the terms of this Privacy Policy.
2. Information We Collect
When you use our website or place an order, we may collect the following information:
Personal Information
- Full name
- Email address
- Phone number
- Billing address
- Shipping address
Order Information
- Products purchased
- Transaction details
- Order history
Payment Information
Payments made on our website are processed securely through Yoco. We do not store your full card or payment details on our servers. Payment information is handled in accordance with Yoco’s security and privacy standards.
Technical Information
- IP address
- Browser type and version
- Device information
- Pages viewed and time spent on the website
- Cookies and usage data
3. How We Use Your Information
We use your personal information to:
- Process and fulfill your orders
- Send order confirmations and updates
- Provide customer support
- Manage returns, refunds, or exchanges
- Improve our website, products, and services
- Detect and prevent fraudulent or unauthorized activity
- Send promotional or marketing emails where you have agreed to receive them
4. Sharing of Information
We do not sell your personal information.
We may share your information with trusted third parties only where necessary to operate our business and fulfill your order, including:
- WooCommerce-related service providers
- Yoco for payment processing
- Courier or shipping providers
- Hosting, security, and technical support providers
5. Cookies and Tracking Technologies
Our website may use cookies and similar technologies to improve functionality, remember user preferences, analyze website traffic, and enhance your shopping experience.
You can choose to disable cookies through your browser settings, but some parts of the website may not function properly.
6. Data Security
We take reasonable technical and organizational precautions to protect your personal information from loss, misuse, unauthorized access, disclosure, alteration, or destruction.
While we do our best to protect your data, no method of transmission over the internet or electronic storage is completely secure.
7. Retention of Information
We retain your information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, including processing orders, complying with legal obligations, resolving disputes, and enforcing our agreements.
8. Your Rights
You may request access to the personal information we hold about you, request corrections to inaccurate information, or ask that we delete your personal information where legally permitted.
You may also opt out of receiving marketing communications from us at any time.
9. Third-Party Links
Our website may contain links to other websites. We are not responsible for the privacy practices or content of those third-party websites.
10. Children’s Privacy
Our website is not intended for children under the age of 18, and we do not knowingly collect personal information from children.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised effective date.
12. Contact Us
If you have any questions about this Privacy Policy or how we handle your information, please contact us:
PinkSwanStudio (PTY) Ltd
Email: hello@pinkswanstudio.co.za